Shipping policy

ORDER PAYMENT TERMS:

All Website orders and offline orders (orders taken via email or PO) are generally paid for at the time the order is placed. Because much of our product is made to order, for larger orders we can make an arrangement to take a deposit for the order in advance. We then bill for the balance as product is shipped. We can also accept a blanket PO and schedule the production and shipping over time. We will bill for shipments as they are made.

SHIPPING TIME

Orders with Stock Items: All orders have at least a two-week lead time before shipping, regardless of stock availability. This time is needed for quality checks, testing, and assembly. Please allow at least 3 days before contacting us about shipping status. If this order is urgent, let us know and we'll check if we can expedite it. If we are short on any products, we will notify you immediately. Sometimes we can ship what we do have in stock then ship any back-ordered products later once available.

For website orders, we coordinate available inventory on the website. This means that if you see a product is available (i.e. there is no "Sold Out" notice), then we have stock readily available. If you should order product that had sold out, we will let you know immediately and tell you when we expect product to arrive. If you cannot wait until new stock arrives, let us know and we will issue a full refund and cancel your order. If you have a tight time schedule, contact us ahead of time and we can let you know availability and lead time to ship.

Orders with Custom Items: Orders with custom made products, such as custom-colored parachutes, are made to order. We generally schedule and ship in about five to six weeks after receipt of order. Larger size custom parachutes (120 and up) generally take about six weeks after receipt of order to ship. In all cases, let us know what your schedule is so we can meet your needs. Let us know if you have any questions!